Telephone Business Development Executive - OTE £53k - London - Watford

Telephone Business Development Executive
Key Purpose:
As a Telephone Business Development Executive, you will be an entry-level sales position responsible for supporting a field-based Business Development Manager (BDM) and Telephone Business Development Manager (TBDM) to meet Buy to Let (BTL) and Bridging loan targets within your allocated region. You will proactively engage with intermediaries by telephone to build relationships, manage new business opportunities, and promote the company’s products.

Compensation:

• Base Salary: £30k - £35k (depending on experience) OTE £53k
• Quarterly Bonus: OTE up to £4,500 per quarter (uncapped, based on performance)

Key Accountabilities:

• Relationship Development: Build, manage, and develop relationships with intermediaries to achieve new business targets.
• Product Knowledge: Develop and maintain in-depth knowledge of BTL and Bridging products, criteria, processes, and unique selling points (USPs) to effectively assess enquiries, produce terms, and convert these into applications within Service Level Agreements (SLAs).
• Sales Support: Collaborate with the regional field BDM and TBDM to maintain relationships with intermediaries, maximizing sales opportunities and driving business growth.
• Client Interaction: Handle new business enquiries and engage with introducers to ensure that the company's BTL and Bridging products are top-of-mind.
• CRM Management: Ensure accurate, up-to-date records of discussions and activities within the CRM system.
• Product Updates: Keep intermediaries informed of any changes to products, including criteria, pricing, and processes via telephone or email.
• Lead Generation: Proactively call new, existing, and lapsed intermediaries to engage with the company’s products and book meetings for the TBDM to present offerings and USPs.
• Progress Deals: Follow up on bridging terms and BTL deals, overcoming objections to drive applications forward.
• Market Awareness: Develop knowledge of competitors’ products and the general mortgage market to stay competitive and informed.

Key Tasks:

• Conduct proactive calls to engage with intermediaries, answer queries, and book meetings for the TBDM.
• Provide updates on product features, pricing, and other key information.
• Assess enquiries, identify sales opportunities, and refer to appropriate stakeholders to produce terms/quotes.
• Support field BDM and TBDM when they are on the road to ensure excellent service is maintained.
• Ensure that all activity is logged in the CRM system.

Skills & Competencies:

• Competency Tests: Successful completion of internal competency tests post-induction.
• Communication Skills: Strong telephone manner with the ability to clearly articulate information.
• Relationship Building: Ability to establish and nurture strong relationships with intermediaries.
• Time Management: Ability to multi-task and prioritize to meet SLAs.
• Resilience & Confidence: Ability to confidently pursue leads, overcome objections, and remain persistent in driving business.

Knowledge & Qualifications:

• Sales Experience: Previous experience in a sales role is desirable.
• Financial Services Experience: Experience in financial services, particularly property finance, is preferred.
• IT Proficiency: PC literate with proficiency in Outlook, Word, Excel, and PowerPoint.

Personal Attributes:

• Analytical Ability: Capable of analysing complex information and presenting it in a clear and compelling way.
• Motivation & Enthusiasm: Self-driven with a strong desire to succeed and deliver results.
• Team Player: Ability to work independently and as part of a team, collaborating effectively with colleagues.
• Organizational Skills: Well-organized with excellent administrative skills.
• Communication: Strong verbal and written communication skills.

Additional Information:

• Hours: Monday to Friday, 9:00 am – 5:30 pm (No hybrid working)

Candidates with prior experience in BTL, Bridging, or specialist lending (e.g., property finance or asset-based finance) are highly encouraged to apply. Junior candidates looking to step into a more commission-driven role will also be considered.